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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from heavenlyfamily.com (the “Website”), which is operated by Heavenly Family, Inc. (“Us,” “We,” “Heavenly Family”).

PERSONAL INFORMATION THAT WE COLLECT FROM YOU

While using the Website and/or purchasing products through the Website, we may collect “Personal Information” related to you. In general, Personal Information includes information that can specifically identify you, such as your name and address, and information related to your device, network connection, and activity on the Website.

Some categories of Personal Information that we may collect include:

Name and Address: This includes your name, address, phone number, and/or email address.

Demographic Information: This includes your age, birthday (or date of birth), gender, city, state, country, and/or postal code.

Billing Information: This includes your credit/debit card information, billing address, shipping preferences, and/or payment preferences.

Profile Information: This includes your username, password, security questions and answers, past orders, unpurchased items stored in your online shopping cart, and/or product reviews.

Customer Assistance Information: This includes any emails, chats, text messages, and/or notes from calls that we may have with you.

Online Information: This information is automatically available to Us when you access the Website and is generally related to your device, network connection, and browsing activity on the Website. For example, we may collect your IP address, the type and settings of the Internet browser you use to access the Website, the type and settings of the computer operating system and device you use to access the Website, the domain name of your Internet service provider, any webpages that you visited before and/or after visiting the Website, the pages and products that you visit on the Website, and/or the date and time that you visited the pages and products on the Website, and/or cookie identifiers and activity. This may also include information that we may collect if you interact with Us on social media sites such as Facebook, Instagram, and Snapchat.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your Personal Information through the Website, Our interactions with you, and from third parties.

You: You provide this information when signing up for an account on or making purchases through the Website, and/or signing up to receive emails or text messages from Us. You also provide this information when contacting customer service (e.g., by email, text, etc.), providing online reviews, and/or interacting with Us on social media.

Interaction with Website: You provide this information automatically when you visit and browse the Website. This also includes information that We collect through cookies or other Data Collection Technologies (defined below).

Third Parties: This information is provided by credit card issues, credit card processors, banks, and/or data-analytics providers. This also includes any information that you share with social media websites when you interact with Our social media pages.

Us: We may generate information about you through analyzing your activity on the Website, such as your shopping and browsing preferences.

HOW WE USE YOUR PERSONAL INFORMATION

In general, we use your Personal Information to run our business, to improve our product offerings and user experience, and to enhance the Website.

Sales: We use your Personal Information to fulfill your orders, including to process payments and to send products to the appropriate addresses.

Communication: We use your Personal Information to send order acknowledgments, delivery updates, and confirmations, to provide customer service, and/or to provide marketing information.

User Experience: We may use your Personal Information to enhance your user experience on the Website. This can include recommending products based on your past orders, browsing history, and/or demographic information, remembering your preferences and interests, and/or modifying the Website based on your browser or device.

Analytics: We may use your Personal Information to determine how you personally or our users in the aggregate use the Website and respond to our product offerings.

Our Business: We may use your Personal Information to improve Our business and Website and/or to prevent fraud or improper use of the Website. We may also use your Personal Information where We believe it is required to protect the rights, property, safety, and/or security of Heavenly Family, our employees, customers, and/or others. We may also be required to use your Personal Information to comply with applicable law, for auditing purposes, to respond to a valid subpoena or court order, or to respond to requests from government authorities.

Targeted Advertisements: We may use your Personal Information to target you or others in advertisements for Heavenly Family on third-party websites.

HOW WE SHARE YOUR PERSONAL INFORMATION

In general, We do not share your Personal Information except as necessary to run the business (e.g., for processing payments and marketing) and to comply with legal requirements.

Our Service Providers: When you make a purchase through the Website, We provide your credit card information to a credit-card processor. We may also provide your shipping information and the products that your purchased to a fulfillment company. We may also provide your Personal Information to data analytics firms, customer service and support providers, email and SMS vendors, and/or web hosting and development companies.

Legal: We may disclose your personal information as required by law, when We believe disclosure is necessary to comply with a regulatory requirement, a judicial proceeding including a valid subpoena, court order, or legal process served on us, and/or to protect the safety, rights, or property of Our customers, the public, or Heavenly Family.

COOKIES AND AUTOMATIC DATA COLLECTION

We may use cookies, tracking pixels, web beacons or tags, website log files, and/or other technologies (“Data Collection Technologies”) to automatically collect information about you and your use of the Website. Cookies are small pieces of data that are stored on your computer’s hard drive by your web browser while browsing the Website. We collect, use, and modify this information to better understand, customize, and improve your user experience with the Website and to customize Our advertising and marketing. For example, We use web analytics services that leverage these Data Collection Technologies to help Us understand how visitors use and navigate through the Website. We are also able to offer our visitors a more customized and relevant experience on the Website by delivering, through the use of the Data Collection Technologies, content and functionality based on your preferences. Data Collection Technologies can also be used and/or modified when you open an email or click on an online advertisement from Us.

SECURITY

We take steps to help protect the confidentiality and security of any Personal information that you share with Us through the Website. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your Personal Information.

THIRD-PARTY WEBSITES

For your convenience, the Website may include links to other websites that are not owned, controlled, or affiliated with Heavenly Family. We are not responsible for these Websites and we have not reviewed their associated privacy policies. We are not responsible for their privacy practices, which may differ from those of Heavenly Family. We encourage you to review the privacy policy of any third-party website that you visit. Including a link to another website does not mean that Heavenly Family endorses or is responsible for the content of that website or your experience on that website.

CHILDREN

The Website is not designed to collect personal information from children who are under 13 years of age, and we do not intend to or knowingly collect such information. If you are a parent who believes that We have collected information about a child under age 13, please contact Us at info@heavenlyfamily.com with your child's name and address, and we will delete any information we have about your child from our records and provide confirmation in accordance with the Children's Online Privacy Protection Act.

DO NOT TRACK DISCLOSURE

Web browsers may include a “Do Not Track” (“DNT”) setting to request that websites disable the tracking of a user. While we strive to honor Our users’ privacy requests, we cannot promise that we will either receive or honor DNT requests.

PRIVACY POLICY UPDATES

From time to time, We may post updates to this Privacy Policy. Any changes will be effective upon the posting of the revised policy. We encourage you to periodically review this page for the latest information on Our privacy practices. This Privacy Policy was last updated as of the effective date listed below.

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